A clear request process.
- Tell us which service. Include the application name and the account email or identifier. Never include your password.
- We verify the request. We may contact your registered email or request proportionate evidence so another person cannot delete your account.
- We explain and act. We aim to acknowledge within five business days and complete eligible requests within 30 days, or the applicable legal deadline. If more time is lawfully needed, we explain why.
What deletion means
For a service we control, deletion removes the account and associated personal data from active systems, subject to legal retention. Financial, fraud prevention, security and dispute records may be retained where required; we explain relevant exceptions and periods in our response. Backups expire through their normal lifecycle.
Client operated applications
If a client controls the application, we identify the appropriate controller and assist within our contractual role. This page does not replace that application’s own notice or in-app deletion flow.
Subscriptions
Deleting an account does not automatically cancel a subscription billed by an app store. Cancel through the store’s subscription controls; contact us if you need help identifying the correct billing provider.
You can also email info@i-ss.net. Read our privacy policy.