Scope
This policy applies to services purchased directly from Integrated Software Solutions (المتابعة المتكاملة للبرمجيات). A signed agreement may specify engagement details, subject to mandatory law. Our services are primarily custom digital work and dedicated team engagements, not physical goods. There is no purchase or checkout on this website.
How to request help
Contact info@i-ss.net, call +962 6 222 0 825 or use our contact form. Include your name, invoice or project reference, payment date, amount and reason. Never send a full card number or security code. We aim to acknowledge within five Jordanian business days and provide an assessment after reviewing the agreement, work delivered and payment records.
Cancellation before work begins
You may request cancellation in writing. Prepaid amounts for work that has not begun will be assessed for refund, less only costs already incurred or commitments that were clearly disclosed and agreed as non-recoverable. Any deduction will be explained and itemised. A label such as “deposit” does not override mandatory refund rights.
Custom development already in progress
Custom work is commissioned for a particular client. Fees corresponding to completed work, accepted milestones or authorised time already supplied are generally payable. On cancellation we reconcile payments against work performed and agreed third party commitments, explain the calculation and refund any refundable balance. A disputed or defective deliverable is reviewed against the agreed acceptance criteria and available remedies; we do not automatically reject all refunds because work has started.
Service issues and non-delivery
If an agreed deliverable is missing or materially fails the acceptance criteria, notify us with enough detail to assess it. We will investigate and propose correction, re-performance, a proportionate refund or another remedy consistent with the agreement and applicable law. If we cancel work that we cannot deliver, unused prepaid amounts for that work are refundable after reconciliation.
Dedicated teams and support plans
Notice periods, reserved capacity, billing cycles and termination rules are stated in the agreement. Cancellation stops future renewals according to those rules. Completed service periods and capacity already supplied remain payable unless a contractual remedy or mandatory right applies. There is no automatic recurring charge created by submitting an enquiry.
Duplicate, incorrect or unauthorised charges
Report a duplicate or incorrect charge promptly with the transaction reference. A verified duplicate or payment made in error will be corrected or refunded. If you suspect fraud, contact your payment provider immediately as well as notifying us. This policy does not restrict your right to raise a legitimate dispute with your bank.
How approved refunds are made
Approved refunds are returned to the original payment method where possible and permitted. We aim to initiate the refund within ten business days of approval and provide confirmation. Banks and providers control when funds appear; this commonly takes an additional five to fourteen business days and can vary. Any currency conversion difference is controlled by the relevant provider. We will not request a card security code to issue a refund.
App store purchases and third party services
A purchase billed by Apple, Google or another marketplace follows that marketplace’s refund and billing process. Third party licences and subscriptions are subject to the disclosed provider’s rules. If we collected payment directly, contact us for the applicable direct purchase review.
Your rights and contact
Nothing in this policy removes rights that apply under mandatory consumer or payment law. Our business address is Shmeisani, Amman 11194, Jordan. If a request remains unresolved, ask for an escalation through info@i-ss.net with the original reference.
info@i-ss.net · +962 6 222 0 825
Shmeisani, Amman 11194, Jordan